Terms and Conditions

TERMS AND CONDITIONS

Agreement is between Rose Osman (the Coach) and the company – YPM Consultancy and the Client whereby the Coach agrees to provide coaching services for the client as per agreed on subjects, terms and prices by both client and coach. The combination of Energy and Life coaching is collaboration between the Coach and the Client through a process that involve either one or all of these; motivation, physical exercises and energy healing, in order to achieve the goals set and agreed by the Coach and the Client.


The Relationship:

The Coach serves as your partner in self-discovery, personal growth, goal setting and goal attainment. The Coach’s role is to help the Client discover within yourself the beliefs or issues that are blocking you from getting all you want out of life, and to help elicit from you what are your best solutions or new ways of being to live more of the live you desire.


Our Principle and Work:

Energy and Life coaching services that provides by Rose Osman and the Company is related to spiritual, mind and emotional well-being of the Client. The Coach uses approach of motivation and metaphysics in coaching. The coaching and consultation is non-religion. The coaching is non-medical therapy and not a therapy of any kind. The Coach and the Company does not diagnose or treat disorders medically. The Coach (Rose Osman) is a certified energy healer on certain energy modality but she is not a licensed therapist. The Coach and the Company do not cure illnesses of any kind. The Coach may suggest her opinion to the Clients and is based on her intuitive finding and intellect and the Client is advised to use his/her discernment to decide the best for his/her well-being. The Coach do not claim that she possess any healing power and she believes that all healing is closely related to the ability to shift the level of consciousness in oneself.


Services:

The meetings will take place via Instant Messenger including Skype, Yahoo Messenger or any similar platform, via telephones or One-on-One-Coaching as agreed by the Client and The Coach. Consultation is delivered as one time paid coaching. Coaching is delivered according to the scheduled sessions as choose and agreed by the Client and the Coach. The Coach will measure the performance of the Client before and after the coaching as agreed by the Client. The Client is free to determine the pace and the outcome and it is based on the Client’s commitment during the coaching process and it is based on the Client’s willingness to participate in the suggestions of activities by the Coach.


Client Responsibilities:

The effectiveness of every coaching and consultation is depending on Client’s commitment to take part in all the process including identifying the core issues and problems, identifying the solutions and goals desired, daily practical activities including physical exercises and affirmation exercises. The topics shall be supplied by the Client unless the Client agree to allow the Coach guiding the Client to the specific direction of topics which the Coach feel best for the Client’s well-being. The Client has freedom to agree or disagree with the direction pointed by the Coach. The Client must acknowledge that all suggestions in this process are general and not specific to any agenda, beliefs or religions and only to be used as a pointer to help the Client reach out with clarity. Above all, it is crucial for the Client to stay honest, be open to the Client’s potential, true to himself/herself/themselves and be responsible in all decisions the Client make from all the choices he/she/themselves have. The results are varies from one client to another.

The Client who are currently under the medical treatment and therapy including from certified counsellor, psychologist or psychiatric, are strongly encouraged to inform them that you are engaged in an energy and life coaching program. The Coach and the Company do not responsible if the Client fail to inform their therapy or if the Client choose to stop or ignore their medical treatment. The Coach and the Company believe all decision and commitment made by the Clients are under their own best judgement.


Coaching Sessions:

All coaching and consultation sessions including the programs and packages, the prices, date, time, day and places, except coaching or consultation via online, must be selected by the Client. The Coach have the permission to suggest the programs and packages according to the Client’s need. The Coach and the Company have the permission to suggest time, date and day if the Client’s selection is not suitable for any reasons given by the Coach or the Company. The duration of the coaching and consultation sessions shall be determined by the Client according to the Client’s need and overall availability. If Client is late for a coaching and consultation session without informing the Coach, she have the right to end the session according to her best decision.


Cancellation:

Client(s) shall be responsible for coaching and consultation fees for any cancellation with less than 24 hours notice. All cancellation should be notify via email or phone call. The Coach has no obligation to reschedule a missed session unless an advance cancellation is given. For any cancellation under group coaching via online, no cancellation will be made as individual(s) from the group unless the entire group choose to cancel the session. For One-on-One Coaching and Consultation, shall the Client choose to cancel the coaching and consultation session after the Coach and the Company reach the destination as agreed, no refund will be given by the Coach and the Company to the Client unless the Client notify the Coach or the Company before the travelling date.


Testimony and Photos:

All testimonies including Clients’ photos given by the Clients are true at the time given. The testimonies and the Clients’ photos used in the website or in offline manner are use with Clients permission. All testimonies and Clients’ photos are belong to the Coach and the Company properties of work. All testimonies can be used at anytime and anywhere by the Coach and the Company for business purposes. The Clients have no right to claim any royalty from the testimony or photos given by the Clients.


Video and Photo:

All videos and photo of the Client and the coaching session taken by the Coach or the Company are with permission by the Client(s). The videos and photos used in the website or in offline manner are use with Clients permission. All videos and photos of the Client(s) and coaching events are belong to the Coach and the Company properties of work. All videos and photos of the Client(s) and coaching events can be used at anytime and anywhere by the Coach and the Company for business purposes. The Clients have no right to claim any royalty from the videos or photos in anyway.


Religion:

All suggestions and methods used in coaching and consultation are non-religions method. If the Client find the method is against the Client’s religion practise, the Client have right to disagree. All religions’ view in the coaching and consultation session given by the Coach are based on knowledge she knows true at the time and it is use only as a pointer or as a general discussion. The Client(s) cannot claim or use any view given by the Coach or the Company as offensive materials to Client-self or to others people. All religions view shall be taken by the Client with discernment.


Confidentiality:

The Coach agrees not to disclose any information about the Client without the Client’s consent. The Coach will not disclose the Client’s name as a reference without the Client’s consent. All information shared by the Clients with the Coach or with the Company, is bound to confidentiality but will not be treated like legal confidential. Client’s confidential information does not include information that; was in the Coach’s possession prior to its being furnished by the Client; is generally known to the public or in the Client’s industry; is obtained by the Coach from a third party, without breach of any obligation to the Client; and is independently developed by the Coach without use or reference to the Client’s confidential information; or that the Coach is required by law to disclose.


Termination of Services:

For one-on-one coaching, either the Client or Coach may terminate this agreement at any time with one week’s written notice. The Coach will refund the Client for any unused portion of any pre-paid coaching services. For group coaching, either the Client or Coach may terminate the agreement with one week’s notice prior to the start of the package period. No refunds will be given to the Client once the group coaching sessions have begun. Credit for group coaching sessions may be given at the Coach’s discretion.


Money Back Guarantee Policy:

Money Back Guarantee policy applies to coaching and consultation package as per agreed by the Coach. The Client shall refer the display written or made by the Coach and the Company in the website, banner, posters, brochures and sales page. Money Back Guarantee does not apply for on-going coaching except for the online-digital programs. If the Client choose to terminate the service for on-going coaching, the Coach and the Company will only refund any unused portion of any pre-paid coaching services.


Limited Liability:

Except as expressly provided in this agreement, the Coach makes no guarantees or warranties, express or implied. In no event will the Coach be liable to the Client for consequential or special damages. Notwithstanding any damages that the Client may incur, the Coach’s entire liability under this agreement, and the Client’s exclusive remedy, will be limited to the amount paid by the Client to the Coach under this agreement for all services rendered up until the termination date.